Frequently Asked Questions

How can I become a member of Wild Giraffes.com? By clicking the “Register” button and fully completing the Membership Form that appears and saving it, you can complete your membership process.

Why should I become a member of Wild Giraffes.com? You can become a member to receive priority information about innovations, opportunities and campaigns, and to benefit from special purchasing opportunities designed for you.

Can I purchase without becoming a member? You can shop on our website as a guest without becoming a member. However, we recommend that you become a member so we can offer you special benefits.

I forgot my password, what should I do? If you forget your password, click the “Forgot my password” button on the member login screen. When you enter the email address you used when registering, a link will be sent to your email address so you can create a new password.

How can I order the correct size? To find the most suitable size for you, you can use our Size Chart available on the product page.

How do I know if my order has been processed? After completing your order, a confirmation email will automatically be sent to your registered email address.

How can I check my orders without being a member? When your order is shipped, we will inform you by email. If you want to track your order instantly, you can register on our website using the email address you used to place the order and track it from there.

How can I view my orders? You can view your orders in the “My Orders” section on the “My Account” page.

How can I contact you? You can fill out the contact form available on our website. We will respond within the next 24 hours at most.

How will I pay for my order? You can pay by credit card, bank transfer or any of the payment methods enabled on our platform.

Can I return my order? You can return your order by sending it back within 30 (thirty) days from the date you received it. The shipping cost is the responsibility of the customer, and the return shipping cost will not be covered by our company. Returns of used or opened products, or products that have lost their original condition for similar reasons, will not be accepted. Products must be returned in the same condition in which they were received, without damaging the packaging, complete, undamaged and without adhesive tape placed directly on the product packaging.